An Introduction to the Account Link:
FAQs
What does my balance mean?
If you have subscribed for a season of deliveries with a set start and end date, your balance will show the current amount owed for the season. If you see a negative balance, this indicates that you currently owe that amount to your CSA or subscription provider.
If you subscribed to a business that delivers year-round, your balance will show the current amount that you have on account in order to cover the cost of future deliveries. If you see a negative balance, this indicates that you currently owe that amount to your CSA or subscription provider.
What is a Debit?
Items listed under Debit are deliveries, fees, and any other farm transactions that debit money from your account with the farm, i.e. apply a negative amount against your balance.
What is a Credit?
Items listed under Credit are payments that you've made to purchase your share or to add money to the balance of your account , i.e. apply a positive amount to your balance.
How do I update my contact information?
You can update your contact information including your street address, email address and phone number by clicking the Contact Info tab.
SPECIAL NOTE FOR HOME DELIVERY: If you receive home delivery, you must contact the business to update your delivery addresses. Changing your address in the Contact Info tab will not automatically update your delivery address.
How do I add a secondary contact?
You can add a secondary contact to be included on email communications under the Contact Info tab.
How do I access the webstore?
You can access the webstore by clicking the link to the Webstore in the top right corner of your account. Note that this feature may not be active in your account.
When can I make changes to my account?
You can make changes to your account according to the Member Access Hours set by the business. If you see the message, "We are currently preparing your delivery", this means that access hours have closed and you may not make changes to your account for your upcoming delivery. After you have received your next delivery, re-enter your account to make the desired change.
How do I add a delivery hold?
Click here for instructions on adding a delivery hold to your account.
How can I cancel my subscription?
You must contact your producer directly in order to cancel your account. You can contact them by clicking "Welcome ..." in the upper right corner of your account and selecting "Contact Us".
If you have subscribed for a season of deliveries with a set start and end date, your balance will show the current amount owed for the season. If you see a negative balance, this indicates that you currently owe that amount to your CSA or subscription provider.
If you subscribed to a business that delivers year-round, your balance will show the current amount that you have on account in order to cover the cost of future deliveries. If you see a negative balance, this indicates that you currently owe that amount to your CSA or subscription provider.
What is a Debit?
Items listed under Debit are deliveries, fees, and any other farm transactions that debit money from your account with the farm, i.e. apply a negative amount against your balance.
What is a Credit?
Items listed under Credit are payments that you've made to purchase your share or to add money to the balance of your account , i.e. apply a positive amount to your balance.
How do I update my contact information?
You can update your contact information including your street address, email address and phone number by clicking the Contact Info tab.
SPECIAL NOTE FOR HOME DELIVERY: If you receive home delivery, you must contact the business to update your delivery addresses. Changing your address in the Contact Info tab will not automatically update your delivery address.
How do I add a secondary contact?
You can add a secondary contact to be included on email communications under the Contact Info tab.
How do I access the webstore?
You can access the webstore by clicking the link to the Webstore in the top right corner of your account. Note that this feature may not be active in your account.
When can I make changes to my account?
You can make changes to your account according to the Member Access Hours set by the business. If you see the message, "We are currently preparing your delivery", this means that access hours have closed and you may not make changes to your account for your upcoming delivery. After you have received your next delivery, re-enter your account to make the desired change.
How do I add a delivery hold?
Click here for instructions on adding a delivery hold to your account.
How can I cancel my subscription?
You must contact your producer directly in order to cancel your account. You can contact them by clicking "Welcome ..." in the upper right corner of your account and selecting "Contact Us".